Support Worker with an emphasis on Mental Health
Initial 12-month contract

Full time hours, mostly daytime but occasional evening or weekends
Salary £21,944 (London Living Wage)

Applications close on the 3rd November 2019

Purpose of role
To assist FirmFoundation clients, including those with mental health to access suitable and sustainable housing.

About the role
You will be part of a team who will be working with homeless individuals often with complex needs. You will be responsive to clients and be able to support them whilst rough sleeping and through the process of ending their homelessness.

Job tasks
• Casework for individual clients, based on their needs. This is likely to include a mix of the following elements:
o Benefits application and compliance
o Budgeting/managing money
o Accessing training/work
o Signposting clients to other relevant agencies and support
o Dealing with health issues, including mental health and addiction
o Finding, viewing and moving into accommodation
o Accompanying clients to appointments where necessary
o Hobbies, interests, social activities
• Ensuring sufficient supplies of “Shower Packs” for the Drop-ins
• Occasional attendance at drop-ins
• Preparing “Starter Packs” for clients moving into accommodation
• Developing and maintaining positive working relationships with other relevant agencies working with or on behalf of clients
• Developing and maintaining positive working relationships with landlords and letting agencies who are willing to consider housing FirmFoundation clients
• Supporting the Charity Manager in the promotion of FirmFoundation and its activities
• Recording all activity on the FirmFoundation information system
Other duties commensurate with the role may be added by negotiation

Support Worker – Person Specification

A positive and flexible attitude towards work
Ability to listen to clients with patience and understanding

Display an understanding of Mental Health and a positive attitude towards clients Understanding of support available locally, including from other agencies
Good communication skills, both written and spoken

Confidence in using IT, especially Microsoft Office

Ability to work within a Christian ethos


Experience of using digital reporting systems
Ability to maintain necessary confidentiality
Experience of working with homeless and vulnerable people

Please note this post will be subject to an enhanced DBS check for those working with vulnerable adults.

Send your CV and covering letter to by the 3rd November 2019

CV and Covering Letter

Night Shelter Team Leader – Part-Time

Job description

Turn your passion into practise by working with a team of people to provide a safe overnight space for those who have found themselves to be homeless.

Winter Night Shelter 2019/2020
Part-Time Vacancy for a Team Leader
£11.00 per hour

FirmFoundation is a registered charity in Harrow, which offers support to those single individuals experiencing hardship and distress due to homelessness and poverty.
We are looking to employ two part-time Team Leaders for our Night Shelter from the 9th December 2019 to the 3th of April 2020.
You will work some afternoons and evenings until 21:30 including some weekends. You will start before the Night Shelter begins, during this period your hours will be during the day. With the opening of the Shelter 30th December 2019 to 31st March 2020. Hours from the 1st to the 3rd of April will be during the day.
Brief Job Description
You will be confident in managing up to 8 female and 12 male guests and ensuring that the volunteer experience is successful. The Shelter is located in a community centre with the female guest staying overnight at a nearby venue. You will possess good organisational skills and be able to manage your time effectively and flexibly. The successful applicant will work well within a wider team. You will receive supervison from the Shelter Manager and require a clear DBS check.
A good understanding of confidentiality, implementing polices and good record keeping are also expected.

You will be expected to:
Coordinate and implement the ministry of FF to homeless and disadvantaged people (guests), including both hands-on work and also support provided by volunteers.
Open and oversee the Night Shelter premises with responsibility for access and key holders.
Set up appropriate safety procedures and monitor adherence to such procedures at all activity events to ensure minimal physical risk to clients and volunteers.
Organise support measures for homeless and disadvantaged people using facilities provided by FF or other cooperating organisations.
Receive Supervision from the Shelter Manager
Liaise with the local teams involved with the Shelter

Please send your CV and a Covering Letter

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Waking Night Staff – Winter Night Shelter

Job description

Turn your passion into practice working as a Waking Night Staff at FirmFoundation’s Homeless Shelter. Be part of a team who provides a safe space for those who have found themselves homeless.
Winter Night Shelter 2020
30th December 2019 – 31st March 2020
Waking Night Staff Job Description
10.90 per hour Shifts are 11hrs

The successful applicant for this role within a Church based Night Shelter will be reliable and demonstrate good leadership skills when interacting with guests. You should display confident interpersonal skills and the ability to manage difficult situations. You will be expected to know and implement the shelter policies and procedures and work as part of a wider team. Receive a clear DBS check.
To provide overnight supervision for up to 12 guests at FirmFoundation’s Winter Night Shelter. You will be supported by a volunteer who will sleep at the Shelter each night.
Supervision will be provided by the Night Shelter Manager.
1. To arrive at the shelter by 8.45pm to meet with the Team Leader to discuss any issues that have arisen during the evening. You are welcome to come earlier and have the evening meal if you prefer.
2. Assume full responsibility for the shelter from 9pm
3. Stay awake throughout the night and resolve any issues that may arise
4. Overseeing the packing away of all the beds and equipment.
5. Provide clear and accurate records of the night.
6. Finnish at 8am
Please include CV and covering Letter

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