Support Worker

Full time hours, mostly daytime but occasional evening or weekends

Six Month Contract with possible extension

£23,500 pro rata

 An opportunity to work alongside FirmFoundation’s Night Shelter and Day Services.

Purpose of role

FirmFoundation has been growing as an organisation this role is to help develop its services and capacity. The role is to assist FirmFoundation clients to access suitable and sustainable housing and oversee FirmFoundation’s Day Services.

Job tasks


  • Casework for individual clients, based on their needs. This is likely to include a mix of the following elements:
    • Needs assessment
    • Risk assessment
    • Apply for ID Documents
    • Benefits application and compliance
    • Budgeting/managing money
    • Accessing training/work
    • Signposting clients to other relevant agencies and support
    • Dealing with health issues, including mental health and addiction
    • Finding, viewing and moving into accommodation
    • Accompanying clients to appointments where necessary
    • Hobbies, interests, social activities

Day Services (COVID-19 permitting)

  • Assist with FirmFoundation’s Drop-in service twice weekly
  • Signposting Service 2hrs
  • Ensuring sufficient supplies of “Shower Packs” for the drop-ins
  • Attendance at drop-ins
  • Preparing “Welcome Packs” for clients moving into accommodation
  • Liaison with the host venues
  • Working with and supporting volunteers who attend to provide food and/or social activities
  • Ensuring the safety and security of participants and venues during the drop-in
  • Initial assessment of client needs
  • Ensuring venues are left clean and tidy after drop-ins

Night Shelter

  • Assessment of Clients
  • Liaising with Harrow Council
  • Case Work
  • Liaise with FirmFoundation’s administrator


  • Developing and maintaining positive working relationships with other relevant agencies working with or on behalf of clients
  • Developing and maintaining positive working relationships with landlords and letting agencies who are willing to consider housing FirmFoundation clients
  • Supporting the Charity Manager in the promotion of FirmFoundation and its activities


  • Recording all activity on FirmFoundation’s information system

Other duties commensurate with the role may be added by negotiation


Senior Support Worker – Person Specification

Essential Desirable
A positive and flexible attitude towards work Understanding of support available locally, including from other agencies
Ability to listen to clients with patience and understanding Experience of using digital reporting systems
Good communication skills, both written and spoken Knowledge of Current Homeless Legislation & Guidance
Ability to maintain necessary confidentiality Experience of working with homeless and vulnerable people
Confidence in using IT, especially Microsoft Office
Ability to work within a Christian ethos

Please note this post will be subject to an enhanced DBS check for those working with vulnerable adults.

Email here to enquire

Put your passion for the homeless into practice!


FirmFoundation is a small, ambitious charity working to end homelessness among single adults in Harrow, north-west London. We work with some of the most vulnerable people in the Borough, providing services to help them address the issues that made or keep them homeless, and have an excellent track record of successfully moving guests on to independent living over time.

We have grown significantly over the past ten years and now have some exciting possibilities for service development that will require a broader set of skills than our current board of trustees collectively has. We are therefore looking for additional people to join us, particularly those who have senior level experience of human resource management, property or facilities management, organisational development or charity finance.

As an organisation whose heart and heritage are Christian, we would expect anyone joining the FirmFoundation trustee board to share our faith, as well as having a demonstrable concern for the homeless. While previous experience as a trustee would be helpful, we are willing to train people to fulfil this vital role if they have the right skills and attitude.

Trustee meetings are held during the afternoon once every other month, with occasional extra sessions when required – see the attached role description for more details. You can also find out more about us by visiting our website or checking our record with the Charity Commission (Charity reg. no. 1143823).

To apply, send your CV to, along with a covering letter explaining how you match what we are looking for.

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